Islamabad, Pakistan (HRNW) In a significant move to protect consumer rights, a Pakistani Parliamentary Standing Committee has launched an investigation into the high costs of banking SMS alerts. It has been revealed that banks are charging customers as much as 3.40 PKR for every single automated notification. Taking a stern notice of this financial burden on the public, the committee has formally requested a comprehensive data report covering all SMS charges collected from consumers over the past year.
The investigation took a sharp turn during the session when representatives from both the banking sector and telecommunication companies attempted to shift the blame onto one another. While telecom providers claimed their baseline charges to banks are minimal, banking officials argued that the high costs are dictated by the telecom infrastructure. The Standing Committee dismissed these evasive tactics, asserting that consumers should not be exploited through hidden or inflated service fees. A thorough audit has been mandated to determine which sector is unjustly profiting from these micro-transactions.
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